Frequently Asked Questions
Everything you need to know about your Naot experience.
What makes Naot footwear unique?
Every pair of Naot shoes features our uniquely engineered cork and latex footbed, which is designed to replicate the shape of the foot. This anatomical support helps distribute weight evenly and improves with wear as it molds to your individual footprint.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your new footwear sooner.
What is your return and exchange policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
Are Naot shoes orthotic-friendly?
Yes, many of our styles feature a removable footbed, allowing you to easily replace it with your own custom orthotics for personalized comfort and support.
How should I care for my Naot shoes?
We recommend using a suede brush for our nubuck styles and a high-quality leather cream for smooth leathers. To maintain the footbed, avoid extreme heat and use a specialized cork sealer if the cork begins to look dull.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Shop Pay and Afterpay.